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Frequently Asked Questions
Our Privacy Policy
At O’Malley-Keyes Fine Art and capecodartgallery.com we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website. We want you to feel confident knowing that your information is secure and will not be shared with unauthorized parties. Information Collection and Use We may collect personal information such as your name, email address, and other details when you interact with our website, such as signing up for newsletters or filling out contact forms. This information is used solely for the purpose of improving your experience, providing customer support, and communicating with you. We do not sell, trade, or otherwise transfer your information to outside parties without your consent, except as required by law. Data Protection To ensure the security of your personal information, we implement various measures including encryption, firewalls, and secure server hosting. We regularly review our data protection practices to adapt to new technologies and regulations. You have the right to access, correct, or delete your personal information at any time. If you have any questions or concerns regarding your privacy, please feel free to contact us. Your trust is important to us, and we are dedicated to maintaining the confidentiality of your information.
About Fine Art Giclee Reproductions
Why is collecting a fine art giclée worth it? A true giclée print is an archival print made on an inkjet printer equipped with a set of heirloom-quality, permanent inks in a wide range of colors. Artists, galleries, and collectors seek out giclée prints for their unmatched standards of beauty, permanence, and exact reproduction of the original painting. Giclée prints can provide virtually perfect color reproduction as an heirloom-quality, highly collectable piece of art. It is as close to the original painting as you’re able to find, and at a much lower cost than the original painting. At lower price points, Giclée prints make a much-loved artist’s paintings and imagery available to a broader audience of collectors. Of course, there is nothing like the original painting, but fine art Giclées are highly collectible and a true representation of the original painting. For instance, I have tested this theory in my studio by having my printer/publisher create a fine art Giclée on archival canvas of one of my 32x40 oil paintings. Then I framed both in identical frames and asked a friend of mine to switch them around while my back was turned. From three feet? I could not tell you which was the original and which was the Giclée! Positively amazing and a little bit scary for me, the artist who painted the original oil painting! Giclée prints are, without peer, and are the most collectable fine art reproductions available today, used for gallery and museum exhibitions, limited editions, private collections, archives, and more.
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.SHIPPING PRICES are calculated based on your cart total.
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
FREE SHIPPING FOR ORIGINALS & LIMITED EDITIONS
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for originals and limited editions is free within the continental United States. For international shipping, please contact us for a quote.
WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.
Can I cancel my order?
All print sales are final. Please contact us as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement, please contact us here.
Who to contact?
You can reach out at any time sending us a message here.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
